Returning Your Products or Cleaning Materials To Professional Hygiene

We take great care to ensure that your products and cleaning materials are of the highest quality and arrive safely. However, we understand that occasionally you may need to return an item or request a replacement. We accept returns for both defective and non-defective products.

Please read the guidance below and contact our Customer Services Team if you need assistance.
Customer Services: 01179 381322

Unexpected, Damaged or Missing Items

Any goods received in error, damaged upon receipt or missing from your order, please contact our Customers Service team for assistance. Any shortages or damages must be reported within 48 hours of receipt, after this time it will be at the company’s discretion. If you are missing an item, please check your delivery note in case it is still to follow as we may have been out of stock at point of order of your ordered products.

Returning Physical Goods

Professional Hygiene Janitorial and Washroom Supplies can only accept eligible returns within 30 days of delivery. Please check your order and delivery documentation carefully.
Step 1: Contact Us for a Returns Number
All cleaning equipment and janitorial products being returned must first be authorised by our Customer Services Team.
Please contact us by phone or email to arrange your return and obtain a unique Returns Number.
We reserve the right to refuse or dispose of any goods returned to one of our depots without prior notification or a valid Returns Number.

Step 2: Prepare the Goods
Returned goods must be:
• Sealed and unused
• In their original packaging
• Carefully packed and protected for transportation
• Returned in a condition suitable for resale
Please ensure goods are packaged securely to prevent damage during transit.

Step 3: Arrange Collection or Return
Where the collection address falls within our delivery area, we can collect the goods using our own transport free of charge £0.
For returns outside our van coverage, where the goods were ordered incorrectly, you will need to arrange the return at your own cost.
Alternatively, we can arrange collection through a third-party courier for a standard collection charge of £15.00 + VAT.
You can also return goods directly to our Avonmouth Trade Counter, where no collection charge will apply £0.
There will be no cost restocking irems returned.

Returns Address
Returns Department
Professional Hygiene, Unit 5, CCT Building, Greensplott Rd, Chittening Industrial Estate, Avonmouth, BS11 0YB

Step 4: Refund or Credit
Once we have received your returned goods, they will be inspected by our Returns Team.
Provided the return meets the requirements of our returns policy, the relevant documentation will be approved and passed to our Accounts Department to process the applicable credit or refund.
Any agreed courier collection charges will be deducted from the refund or credit where applicable.
Refunds will normally be processed within 14 working days of receipt of the returned goods, subject to the goods passing our inspection and meeting the applicable returns conditions.
Need Help?
If you are unsure whether an item can be returned or need assistance with a faulty, damaged or incorrect product, please contact our Customer Services Team before sending anything back.
Customer Services: 01179 381322